Refund policy

Thank you for shopping with us. We strive to maintain high quality and streamlined operations for all our customers.

1. Refunds & Exchanges

Damaged or Defective Items: We offer full monetary refunds for items that arrive damaged or with a manufacturing fault.

Incorrect Sizing: We offer exchanges if you require a different size in the same article.

Change of Mind: We do not offer cash refunds or returns for a change of mind. All non-defective sales are final.

2. Timeframe & Eligibility

Requests for refunds or exchanges must be submitted within 2 days of delivery. To be eligible, your item must be unworn, unwashed, unaltered, and in the exact condition you received it, with all original tags intact and in its original packaging.

3. Refund Process

If a refund is approved for a damaged item, the amount will be processed via direct bank transfer or mobile wallet within 5 to 7 working days following the inspection and receipt of the returned item.

4. How to Initiate an Exchange or Refund

To start the process, please contact our customer support team through our website's Contact page or message us directly via WhatsApp with your order number and photos/details of the item.

Please note: To avoid sizing issues, please refer to our size guide before placing your order. Customers are responsible for any return shipping costs incurred during a size exchange, unless the item received was damaged or incorrect.