FAQ
How do I know which size to choose?
Our pieces focus on structured silhouettes that run true to size. Please refer to our detailed Size Guide on each product page to find your perfect fit.
How will I know my order is confirmed?
Once your order is placed, you will receive a confirmation email containing your order details.
What payment methods do you accept?
We offer Cash on Delivery (COD) across Pakistan, as well as direct bank transfers and online card payments at checkout.
What are your delivery charges?
We offer nationwide delivery across Pakistan for a flat rate of PKR 250 per order. Free delivery is available on all orders of PKR 7,000 and above.
How long will it take for my order to arrive?
Once your order is confirmed, expect it to arrive within 5 to 6 business days, anywhere in Pakistan.
What is your refund and exchange policy?
We offer refunds exclusively for damaged items and exchanges for sizing issues. Requests must be submitted within 2 days of delivery. All returned items must be unworn, unwashed and in their original packaging with tags intact.
How do I initiate an exchange or refund?
To request an exchange or a refund, please reach out to our support team through our Contact page or message us directly via WhatsApp with your order details and photos of the item (if damaged).
What is your exchange process?
If you need to exchange an item due to sizing issues, please reach out to us within 2 days of delivery. Since detailed size guides are provided on each product page, delivery charges for exchanges are borne by the customer. Once your request is approved and the original item is returned unworn, unwashed, and with tags attached, we will dispatch your requested replacement size.
What is your refund process?
If an item received is damaged from our side and a customer requests a monetary refund, it will be processed via direct bank transfer or mobile wallet within 5 to 7 working days following inspection and receipt of the returned items.